Tag Archives: iTunes store

App developers can now earn affiliate commissions via Store Kit in iOS 8

stores

Apple’s iTunes Affiliate program has notified users of the program that developers can now earn affiliate commission via the Store Kit feature in iOS 8. StoreKit Product Sheet, which has existed since 2012’s iOS 6, allows developers to put a page inside of their apps to download other items from the iTunes Store, App Store, and iBookstore. However, the feature was not compatible with affiliates until iOS 8. Here’s Apple’s email to affiliate users:

We are excited to announce that Store Kit Product Sheet is now affiliate commissionable on iOS 8.

Store Kit Product Sheet allows app developers to promote the purchase of music, apps, books and more directly from a sheet within your app and earn the standard affiliate commission on all sales within 24 hours.

We encourage you to use Store Kit Product Sheet to provide a superior user experience and keep users in your app longer. Learn how to integrate your affiliate token into the Store Kit Product Sheet in the Developer Documentation.

Apple briefly discussed this iOS 8 enhancement for developers during a WWDC 2014 session, but this email indicates Apple is pushing developers to utilize all of the resources available to increase their monthly revenues.


Filed under: Apps, iOS Tagged: App Store, Apple, IBooks, iBookstore, icloud, iOS, iTunes, ITunes Store

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Apple launches iTunes U 2.0 with iPad-based course creation, student discussions, more

Apple today issued a significant update to its iTunes U application for the iPhone, iPad, and iPod touch. The application focuses on enhancements for both teachers and students, and the application was first announced by Apple last week alongside the new Back to School retail initiatives.

Here’s what is new for students:

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• The new iTunes U makes it simple for students participating in private courses to pose questions on the course or any post or assignment
• Other students in the class can jump into the discussion and ask more questions or provide answers
• Teachers and students can keep up with the conversation when they receive push notifications as the discussion progresses

Here’s what’s new for teachers:

• Teachers can now create and update their courses using the iTunes U app on their iPad—getting started is fast, simple, and completely free
• Provide every student a course outline, write posts, distribute assignments, upload class materials, easily track participating students, and much more
• Take advantage of the built in camera on iPad to easily capture photos or videos and upload them for course assignments
• Create materials using Pages, Numbers, and Keynote—or other apps from the App Store—and add them to your course by using “Open in iTunes U” from within each app
• Teachers affiliated with qualified institutions have the option to publish their courses to the iTunes U Catalog—making them available to everyone for free

Both sets of enhancements are notable as Apple pushes the iPad and iOS experience deeper into classrooms across the world. Perhaps the biggest improvement if the ability for teachers to actually completely create and manage courses directly from the iPad app. The app also integrates with the iWork suite in order to issue documents, presentations, and spreadsheets to students. These courses created via the iPad can be distributed to both a teacher’s group of students or, if the teacher works at a “qualified institution,” to anyone via the iTunes U web catalog.

The 2.0 update is free on the App Store today. 


Filed under: AAPL Company Tagged: App Store, Apple, iPad, iPhone, iTunes, ITunes Store, iTunes U, iWork

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Apple’s annual Back to School promotion to start tomorrow

As we reported two weeks ago, Apple’s annual Back to School promotion will begin tomorrow, according to sources. The program will be similar to last year’s offering, which provided $100 Mac App Store gift cards alongside Mac purchases and $50 cards with iPhone and iPad purchases. Apple will be re-decorating its stores overnight with a new education theme to go along with the new promotion. Earlier today, Apple unveiled upcoming iTunes U updates for the iPad, and the timing seems like anything but a coincidence.


Filed under: AAPL Company Tagged: Apple, Back to School, Gift card, iPad, iPhone, iTunes, ITunes Store, Macintosh

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Apple’s annual Back to School promotion to start tomorrow

As we reported two weeks ago, Apple’s annual Back to School promotion will begin tomorrow, according to sources. The program will be similar to last year’s offering, which provided $100 Mac App Store gift cards alongside Mac purchases and $50 cards with iPhone and iPad purchases. Apple will be re-decorating its stores overnight with a new education theme to go along with the new promotion. Earlier today, Apple unveiled upcoming iTunes U updates for the iPad, and the timing seems like anything but a coincidence.


Filed under: AAPL Company Tagged: Apple, Back to School, Gift card, iPad, iPhone, iTunes, ITunes Store, Macintosh

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Jason Mraz to perform at new Tokyo Apple Store to promote upcoming album

Screen Shot 2014-06-30 at 7.58.23 AM

Musician Jason Mraz, who is mostly known for his single “I’m Yours,” will be performing at Apple’s new store in Omotesando, Tokyo, according to a note posted on the store’s webpage. Mraz will be performing from 8:00 PM to 8:30 PM local time on July 1st in order to promote his upcoming album called “YES!” The album is available for pre-order on the iTunes Store for $10.99 and various singles from the album are already available for immediate download. Apple frequently has musical guests at its stores and events, but Mraz’s appearance will be one of the more notable performances at an Apple Store in recent years.


Filed under: AAPL Company Tagged: Apple, I'm Yours (Jason Mraz song), ITunes Store, Jason Mraz, Mraz, New York City, Tokyo, Yes

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How-to: Request an iTunes purchase refund if you have a legitimate reason

refund bannerWhen you purchase an item from the App Store or iTunes, it is possible to obtain a refund on items purchased within the past 90 days if you have a legitimate reason. For example, you might buy the live version of a song when you meant to get the studio version. It is certainly possible to download the wrong app inadvertently, especially on an iOS device.

In this article, I will outline the process of how report a problem (and request a refund) with items purchased in the App Store or iTunes.

Avoiding incorrect purchases
There are many forms of media you can get from iTunes and the App Store including movie purchases and rentals, TV shows, music, books, audiobooks, Mac apps, and iOS apps. You can preview a song you are about to purchase on a computer by moving the mouse over the title and clicking on the play button icon that appears. On an iOS device, tap on the song title and it will begin to play a preview and show a circular progress icon.

To avoid incorrect app purchases, click or tap on the icon of the app first, then click or tap “More…” to see the full description.

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Returning iTunes and iOS purchases
If you need to report a problem with a purchase, start iTunes on a Mac or PC and open the store. Then click Account in the Quick Links section. If prompted, type in your iTunes password. Scroll down to Purchase History if necessary and click See All on the right. If the item is not listed on the first screen, click on the Next button until you see the item you want to report a problem with.

return itunes store button return account return password prompt return purchase hx see all

Click on the arrow icon to the left of the item. On the next screen, click the Report a Problem button at the bottom, then click on the words “Report a Problem” on the line where the item appears.

return purchase history list retun report a problem line item

An online form will open in your default browser. Use the popup menu to chose one of the reasons listed:

  • I didn’t authorize this purchase
  • Didn’t mean to purchase this item
  • Meant to purchase different item
  • Item didn’t download or can’t be found
  • Item won’t install or downloads too slowly
  • Item opens but doesn’t function as expected

Or choose “Problem is not listed here.” Type a description of the problem in the box below and press the Submit button.

refund webpage return reason description

After a few days, check your account to determine if a refund was issued. When you click on the arrow icon to the left of the item, you will see a if the transaction has been reversed. You’ll also likely get an email from iTunes support with the outcome of the report.

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Returning apps to the Mac App store
The Mac App Store has a slightly different return process. Open the App Store app and click Support on the right under Quick Links. Then click Contact Support on the left, and the Get Started button. Click on Purchases, Billing and Redemption, and then “Mac App Store account billing,” and then Continue.

support-on-the-right-under-quick-links contact support on the left and the Get Started button purchases billing and redemption continue

This brings you to the page where you have the options to Talk to Apple Support Now, Schedule a Call, or Chat. Choose one of those methods to explain the issue and request a refund.

schedule a call, etc

You can access the same support page from an iOS device by visiting apple.com/support in Safari and tapping the links Contact Us > Get Started > Apps & Software > Mac Apps > Mac App Store > Purchases, Billing & Redemption > Mac App Store account and billing > Continue.

Another method you could use either on an iOS device or computer is to locate the emailed receipt Apple sends out for each purchase. This works for all forms of media, including subscriptions to Apple TV services. The email message contains a “Report a Problem” link that enables you to return the specific item in the receipt.

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Refund confirmations are send out via email also, which gives you the ability to easily determine if the issue was resolved from any of your devices.

refund confirmation1

In using technology, we all occasionally make an error. I hope this article will be helpful if you find it necessary to return an iTunes or App Store item.


Filed under: How-To, Apps, Tips and Tricks Tagged: App Store, iTunes, ITunes Store, Report a Problem, Returns

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