Category Archives: macs

A bunch of iPhones and Macs are about to become ‘obsolete’ in June, losing Apple repair support

No-repair-for-you-obsolete-iPhone-Mac

Apple is about to sunset support for a number of iPhones, Macs, and other products as it plans to switch several models to “Obsolete” or “Vintage” status in June, according to internal documents.

When a device receives Obsolete status from Apple — Vintage status only applies to California and Turkey, where the company is required to continue offering support — it no longer offers service or repair support through its own Apple retail stores or authorized service providers. It typically begins the process for models 5-7 years after manufacturing has been discontinued and maintains a list on its website here.

iPhone models that are about to get the boot include the iPhone 3G, iPhone 3G (China), iPhone 3GS, and iPhone 3GS (China), all of which become obsolete in Asia-Pacific/Canada/EU/Japan/Latin America and all Apple Retail Stores. These models are also “Vintage” status where applicable in the US.

In addition, the original iPhone loses its vintage status in the US after Apple first made the device obsolete in most countries back in 2013.

A number of Macs are also switching to obsolete status in June, including: MacBook Pro (17-inch, Mid-2009), iMac (20-inch, Mid 2007), and iMac (24-inch, Mid 2007). These will no longer be supported for repair or service in AP/CN/EU/JP/LA/U.S. and all Apple Retail Stores. In addition, a few products lose their vintage status after previously becoming obsolete outside of the US, including MacBook Pro (17-inch, 2.4GHZ), MacBook Pro (15-inch, 2.4/2.2GHZ), AirPort Express Base Station, Xserve (Late 2006), and Xserve RAID (SFP, Late 2004).

All of the products above will officially move to their new status on June 9, 2015, and no longer be supported for repair by Apple Stores or authorized resellers, but Apple continues to offer support by phone for AppleCare customers. 

Here’s the full list:

iPhone (Obsolete in AP/CN/EU/JP/LA and Apple Retail stores, vintage in U.S.)

  • iPhone 3G
  • iPhone 3G (China)
  • iPhone 3GS
  • iPhone 3GS (China)

iPhone (Obsolete in AP/CN/EU/JP/LA/U.S. and Apple Retail stores)

  • Original iPhone

Macs (Obsolete in AP/CN/EU/JP/LA/U.S. and Apple Retail stores)

  • MacBook Pro (17-inch, Mid-2009)
  • iMac (20-inch, Mid 2007)
  • iMac (24-inch, Mid 2007)
  • MacBook Pro (15-inch, 2.4/2.2GHZ)
  • MacBook Pro (17-inch, 2.4GHZ)

Other:

  • AirPort Express Base Station
  • Xserve (Late 2006)
  • Xserve RAID (SFP, Late 2004)

Filed under: AAPL Company, iOS, Mac Tagged: 3G, 3gs, china, iPhone, iPhones, Mac, Macs, Obsolete, original iPhone, repair, support, vintage

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Apple expands Device Enrollment Program for iOS devices & Macs to new countries, third-party resellers

DEP-Apple

Apple is today expanding its Device Enrollment Program, its service for business and education customers deploying and managing large fleets of iOS and Mac devices, to new countries. It’s also opening up the program to third-party resellers. 

Apple updated its webpages for the Device Enrollment Program today for both education and business customers to include the new changes. The program is now available to customers in Australia, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Hong Kong, Ireland, Italy,Japan, Luxembourg, Mexico, Netherlands, New Zealand, Norway, Singapore, Spain, Sweden,Switzerland, Taiwan, Turkey, United Arab Emirates, United Kingdom, and United States. The service was previously available solely in the United States. 

The program for iOS devices and Macs allows business and education customers to configure devices before they arrive and access mobile device management and wireless supervision features to manage already-deployed devices. Apple has also posted a new guide detailing the updated Device Enrollment Program for iOS and Macs.

Apple is also opening up the Device Enrollment Program for devices purchased by corporations through third-parties like carrier and reseller partners. The program was previously only available for devices purchased directly through Apple’s official stores.

The expansion of Apple’s program for deploying devices in education and business environments comes as the company reportedly begins courting app developers and new enterprise clients as part of its previously announced partnership with IBM. The partnership will see the two companies collaborate to bring over 100 enterprise apps & cloud services to the iPhone and iPad, and IBM will soon begin selling iPhones and iPads directly to its enterprise customers. Apple will also soon offer an AppleCare for Enterprise service that it said will “provide IT departments and end users with 24/7 assistance from Apple’s award-winning customer support group, with on-site service delivered by IBM.”


Filed under: AAPL Company Tagged: Apple, business, carriers, DEP, Device Enrollment Program, Education, enterprise, IBM, iOS, Macs, MDM

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Tim Cook tells employees Apple has ‘big plans’ for 2014 that ‘customers are going to love’

Screen Shot 2013-12-22 at 11.45.06 AM

This morning, Apple CEO Tim Cook sent a lengthy memo to employees as a reflection of the soon-ending 2013 and the upcoming year of 2014, according to multiple sources. In the letter, Tim Cook discusses people experiencing Apple products this holiday season, the Apple products launched throughout 2013, and corporate initiatives. “This holiday season, tens of millions of people around the world, from all walks of life, are experiencing Apple products for the first time. Those moments of surprise and delight are magical, and they’re all made possible by your hard work,” Cook says in the beginning of the email.

Cook notes Apple’s new manufacturing process for the Assembled in the USA Mac Pro and calls iOS 7 an “extraordinarily ambitious project.” “We extended our lead in the smartphone market with iPhone 5s; launched iOS 7, an extraordinarily ambitious project; released OS X Mavericks for free to our customers; introduced the iPad Air and the iPad mini with Retina display; and this week began shipping the Mac Pro from a manufacturing facility in Austin, Texas,” Cook told employees. Cook also notes his pride over Apple reaching 50 billion App Store app downloads this year. Apple reached this milestone in approximately five years…

Cook also shares some details and reflects on the notable corporate initiatives in 2013. Cook reveals that Apple raised and donated “tens of millions of dollars” for initiatives such as Red Cross assistance for those affected by the typhoon disaster in the Philippines. Cook also notes that Apple is still the largest contributor to the Product(RED) foundation and notes his pride in Apple design chief Jony Ive’s contribution to the Sotheby’s Product(RED) auction earlier this year. Cook also discusses Apple’s contribution and fight for diversity, equality, and against discrimination. Cook previously made this clear to employees in a video message and at an Auburn University event.

Cook ends his email wishing his employees “Happy Holidays” and says “I am extremely proud to stand alongside you as we put innovation to work serving humankind’s deepest values and highest aspirations. I consider myself the luckiest person in the world for the opportunity to work at this amazing company with all of you.”

Perhaps most interestingly for customers excited about Apple’s future, Cook teases some big plans for 2014. “We have a lot to look forward to in 2014, including some big plans that we think customers are going to love,” Cook tells employees. Apple is working on several new products for 2014 and beyond. Sources say that Apple is developing both a fitness, sensor-oriented smart watch and new Apple television products. Future Apple TV products will likely revolve around both voice and motion integration, and sources expect an Apple TV software revamp to launch alongside new hardware sometime next year. Apple is also developing larger iPhones, iPads, and higher-resolution Mac laptops.

The full email from Cook to employees can be read below:

Team,

This holiday season, tens of millions of people around the world, from all walks of life, are experiencing Apple products for the first time. Those moments of surprise and delight are magical, and they’re all made possible by your hard work. As many of us prepare to celebrate the holidays with our loved ones, I’d like to take a moment to reflect on what we’ve achieved together over the past year.

First and foremost, we introduced industry-leading products in each of our major categories in 2013, showing the breadth and depth of innovation at Apple. We extended our lead in the smartphone market with iPhone 5s; launched iOS 7, an extraordinarily ambitious project; released OS X Mavericks for free to our customers; introduced the iPad Air and the iPad mini with Retina display; and this week began shipping the Mac Pro from a manufacturing facility in Austin, Texas. We also marked our 50 billionth download on the App Store – a milestone no one could have predicted we would reach so quickly.

Together we’ve shown the world that innovation at Apple goes beyond our products to the way we do business and how we give back to our community. This year, Apple raised and donated tens of millions of dollars for important charities and relief efforts like Red Cross aid to typhoon victims in the Philippines, and we continue to be the largest contributor to (PRODUCT)RED, supporting the Global Fund in its fight against the spread of AIDS in Africa. Just a few weeks ago, Jony Ive led an unprecedented effort that brought money and awareness to eliminating the transmission of AIDS from mother to child.

And finally, Apple is standing up for what we believe is right. We know that equality and diversity make our company and our society stronger, so we’ve urged the U.S. Congress to support workplace protections against discrimination based on sexual orientation and gender identity. We are also laser focused on our contribution to several environmental initiatives and we will increase our efforts even more in this area in the future.

We have a lot to look forward to in 2014, including some big plans that we think customers are going to love. I am extremely proud to stand alongside you as we put innovation to work serving humankind’s deepest values and highest aspirations. I consider myself the luckiest person in the world for the opportunity to work at this amazing company with all of you.

Happy Holidays,

Tim

Image via Getty Images

Filed under: AAPL Company Tagged: 2014, App Store, Apple, Apple TV, iPad, iPhone, iWatch, Macs, Tim Cook

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Black Friday: The best Apple deals on iPhone, iPad, Macs, & Apps all in one place

Black-Friday-Apple-roundup

It can be hard to keep up with all of the great Apple related deals available this Black Friday weekend, so we thought we’d make it easy for you. Here are all of the best deals available this weekend on Macs, iPhones, iPads, Apple TV, iPods, iTunes gift cards, and a ton of great apps for both iOS and Mac. As always, 9to5Toys is tracking all the best Black Friday deals on other products as well as the latest discounts as they get announced.

Mac |

Best Buy: Retina MacBook Pro up to $200 off, iMac $150 off, MacBook Air $150 off
MacMall: Black Friday Begins Now at MacMall: MacBook Airs $100 off, iPads $40 off, more
B&H: Some of the best deals on Macs if you want AppleCare included.

iPhone |

Best Buy: Best Buy offering iPhone 5s for $75 off all models on AT&T, Sprint and Verizon
Walmart: Walmart will credit YOU $30 to get an iPhone 5c on contract this Black Friday
T-Mobile: T-Mobile, regional carriers offering iPhone 5s and 5c for $0 down on Black Friday

iPad |

Apple iPad Deals: iPad Air w/ $100 Target GC $479, iPad mini $249, iPad 2 $300, more

Apple TV |

Apple TV + HDMI Cable: $72.49 shipped
Apple TV 3rd generation 1080p $85 shipped (Reg. $99)

iPod |

Black Friday iPod Discounts: iPod Touch/iPod Nano $50 off, more

Accessories |

Where to find the best Black Friday deals on iPhones, iPads, Macs, & Apple accessories

iTunes |

Discounted iTunes Gift Cards: Save up to 20% on future apps, music, movies, more. $100 gift card for $85 or $50 gift card for $40.

Apps |

Black Friday App Store sale guide: The best deals on iPhone, iPad, and Mac apps

Adobe Photoshop and Premiere Elements 12 combo: $70 shipped

Adobe launches Black Friday deals up to 60% off on Photoshop, Lightroom, and more

VMWare sitewide Black Friday sale, VMWare Fusion 6: $38.99 new or $32.49 for an upgrade


Filed under: AAPL Company, iOS Devices Tagged: Apple, Apps, Black Friday, discounts, guide, iPad, iPhone, MacBook, Macs, roundup

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