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Tim Cook ‘Deeply Offended’ by BBC Documentary on Apple Factory Conditions

Apple CEO Tim Cook said he is deeply offended by allegations that Apple permits the mistreatment of workers in its supplier factories and mines, reports The Telegraph. The accusations were levied by the BBC news program Panorama, which sent undercover reporters to work in Chinese factories and Indonesian mines. The BBC aired the documentary titled "Apple's Broken Promises" last night on its BBC One channel.

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Apple senior vice president of operations Jeff Williams relayed Tim Cook's message in an email sent to its UK staff. Cook and Williams both stated they were "deeply offended by the suggestion that Apple would break a promise to the workers in our supply chain or mislead our customers in any way."
"Panorama’s report implied that Apple isn’t improving working conditions," he continued. "Let me tell you, nothing could be further from the truth."
Williams also implied in the email that Apple provided the BBC with pertinent facts regarding the company's commitment to its workers worldwide, but that information was not included in the documentary.

The BBC report claims that Chinese workers were forced to work long hours assembling Apple devices and denied requests for a day off, even after working 18 days in a row. The BBC also uncovered issues with off-hour work meetings, underage workers and other violations with dormitories and ID cards.

The BBC also investigated tin mines in Indonesia, where it found children mining the ore in dangerous conditions. The BBC claims this tin makes its way into Apple's supply chain without the company's knowledge.



Note: Due to the political nature of the discussion regarding this topic, the discussion thread is located in our Politics, Religion, Social Issues forum. All forum members and site visitors are welcome to read and follow the thread, but posting is limited to forum members with at least 100 posts.


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iPhone 6 and 6 Plus Shipping Estimates Improve to 1 Business Day for 16 and 64GB Models

As the Christmas holiday approaches, Apple Store shipping estimates for both the iPhone 6 and the iPhone 6 Plus from all carriers in all colors and in 16 and 64GB capacities have now improved to just 1 business day in the United States, bringing the company close to reaching a supply/demand balance on those devices.

The larger-capacity 128GB devices remain somewhat more constrained than the lower-capacity models, and ship in 3 to 5 business days.

Shipping estimates are similarly improved in many other countries, including Australia, New Zealand, Canada, the United Kingdom, Mexico, Thailand, Philippines, and more.

Throughout the month of December, shipping estimates have been slowly improving as Apple has catches up with demand, and in early December, estimates had improved to 3 to 5 days for 16/64GB models and 7 to 10 days for 128GB models. Last week, estimates for the 16and 64GB models improved further, reaching 1 to 3 day estimates before jumping up again this week to just 1 day.

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The iPhone 6 and 6 Plus have been severely constrained since their September debut, but Apple has worked hard to improve available supply, going so far as to reportedly delay mass production on the rumored iPad Pro to focus on producing more iPhone 6 Plus units.

In store supply of the iPhone 6 and 6 Plus has also seen major improvement over the course of the last few weeks, and in many stores around the country, it's now possible to walk in and purchase an iPhone 6 or 6 Plus. According to tracking tool iStockNow, iPhone 6 and 6 Plus units from all carriers and in all colors and capacities are widely available at most stores.

Back in October, Apple CEO Tim Cook said that demand for the iPhone 6 and 6 Plus was "far outstripping" supply, but based on the continually improving shipping times, Apple appears to be on track to meet its supply goals before the end of the year.


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BBC Documentary Claims Apple Fails to Protect Chinese Factory Workers

Earlier this week, BBC One announced plans to air a documentary called Apple's Broken Promises, detailing the factory conditions of the overseas workers who are creating components and assembling the company's iPhones.

Apple's Broken Promises is set to air tonight, but ahead of the documentary's launch, BBC News has published a story outlining what they discovered when they visited Pegatron factories in China and mines in Indonesia.

During the visit, the BBC found that workers at Pegatron factories were forced to put in long hours assembling Apple devices, and that there were violations with ID cards, dormitories, work meetings, and juvenile workers.

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Multiple reporters went undercover at the factory as part of the documentary, and one did not receive a day off after working 18 days in a row while another was exhausted by the long hours. There were also workers who were filmed falling asleep during 12-hour shifts.
One undercover reporter, working in a factory making parts for Apple computers, had to work 18 days in a row despite repeated requests for a day off.

Another reporter, whose longest shift was 16 hours, said: "Every time I got back to the dormitories, I wouldn't want to move.

"Even if I was hungry I wouldn't want to get up to eat. I just wanted to lie down and rest. I was unable to sleep at night because of the stress."
Undercover reporters were forced to do overtime, which is supposed to be voluntary, and the housing conditions were less than desirable, with one reporter subjected to a dormitory where 12 workers shared a single room. Another reporter had to attend after work meetings off the clock, receiving no compensation.

In response to the BBC's allegations, Apple released a statement suggesting that it's doing more than any other company to improve working conditions for factory employees. The company also said it monitors working hours at Pegatron, with employees at the factory averaging 55 hours per week.
"We are aware of no other company doing as much as Apple to ensure fair and safe working conditions.

"We work with suppliers to address shortfalls, and we see continuous and significant improvement, but we know our work is never done."
Apple also told the BBC that the overcrowding in the dormitory has been resolved, and that suppliers are required to retroactively pay workers if they have not received compensation for meetings.

The BBC's trip to Indonesia led the documentarians to allege that tin from illegal mines could be entering Apple's supply chain without its knowledge. Children were found digging tin ore in dangerous conditions, with the tin eventually being sold to a smelter that's on Apple's list of suppliers. Apple told the BBC that the situation in Indonesia is "complex" as thousands of miners sell tin through middle men.

Apple often finds itself in the spotlight over the conditions at the factories where its product components are produced, but over the last few years, the company has established a strict code of conduct for suppliers that prevents underage labor and provides safe, comfortable working and living conditions for workers.

Apple also maintains a Supplier Responsibility Team that performs regular audits to ensure compliance, but factory conditions continue to be an ongoing issue for Apple due to both the sheer number of suppliers the company works with and the fact that factories benefit from producing large quantities of product at a low cost.

The full documentary will be shown on BBC One on December 18 at 9:00 PM U.K. time, and it will be replayed later on BBC iPlayer.

Update: The BBC has added a video clip from the documentary.


Note: Due to the political nature of the discussion regarding this topic, the discussion thread is located in our Politics, Religion, Social Issues forum. All forum members and site visitors are welcome to read and follow the thread, but posting is limited to forum members with at least 100 posts.


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Apple Seeds Third iOS 8.2 Beta to Developers

Apple today seeded the third beta of iOS 8.2 to developers, just over a week after seeding the second beta and one month after releasing the first iOS 8.2 beta.

The beta, Build 12D5452a, is available immediately to registered developers as an over-the-air update and it can also be downloaded from the iOS Developer Center. Today's update also includes Xcode 6.2 beta 3 with WatchKit.

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According to the release notes, iOS 8 beta 3 fixes several bugs including an issue that caused opening Messages conversations to take a long time and a missing emoji button in iOS Simulator. It also includes two fixes for WKInterfaceController methods: openParentApplication:reply: now launches the containing app in the background when the iPhone (or iOS Simulator) is unlocked or locked and presentTextInputControllerWithSuggestions:completion: is now fully supported in iOS Simulator.

iOS 8.2 includes the WatchKit SDK, allowing developers to create apps, Glances, and notifications for Apple's upcoming wearable device ahead of its 2015 launch. The first iOS 8.2 beta, with WatchKit SDK and developer documentation, revealed several new details about the Apple Watch, including its heavy reliance on the iPhone and the different types of content developers can create for the device.

Update: It appears the latest beta reintroduces blood glucose tracking in the Health app and adds new descriptions for various Health app features.


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Duet Display Offers Tethered Solution to Turn an iPad into an Extra Display for Mac [Updated]

While there are several apps designed to turn the iPad or iPhone into a secondary display for a Mac, the most popular options use Wi-Fi, which can render them all but unusable at times due to unavoidable lag. A new app from developer and former Apple Engineer Rahul Dewan aims to solve these lag problems with a tethered solution that turns an iOS device into a more reliable secondary display.

Duet Display, which is launching today, is the one of the first apps that transforms the iPad and the iPhone into an extra display for the Mac using a Lightning or 30-pin cable. By sending data over a cable instead of Wi-Fi, Duet Display is able to greatly improve on the lag is typically present when an iOS device is used as a secondary display.

Duet Display offers both a Retina mode and a non-Retina mode, along with options for 30 or 60 frames per second, and it's easy to install and setup, requiring just the Mac app, the iOS app, and a cable to connect the two devices.

The Duet Display app is inarguably an improvement over other options today, but it is not a perfect solution. As detailed in the video walkthrough of the app below, MacRumors experienced some issues when testing the app. On a 2012 Retina MacBook Pro, Duet Display's Retina mode caused a significant amount of cursor lag, rendering the app nearly unusable, and the CPU usage climbed to well over 200 percent.


Non-Retina mode (which is enabled in the app by default) offered a more lag free experience, but the trade off caused the secondary iPad Air 2 display to look fuzzy -- a disappointment given the inherent clarity of the screen on Apple's newest tablet. Non-Retina mode in Duet Display degrades the quality of all Retina displays to a noticeable degree.

According to the developer, performance is better on Macs released in 2013 or later, and users who only want to view one static window may not have any problems. Furthermore, many users may find the utility of a secondary iPad or iPhone display to be enough to outweigh the lack of a Retina experience.

Though the iPad Air 2 and other Retina devices don't look good in non-Retina mode, Duet Display is a great solution for older iPads that people might have little use for. An original iPad or iPad 2 does not have a Retina screen, and will work well with older Macs as secondary displays. iOS 5.1.1 is not yet compatible with Duet Display, but the developer is working on a fix.

Along with the Retina issue, potential buyers should be aware of some other small issues that we ran into. Even in non-Retina mode, on a 2012 Retina MacBook Pro, there was some slight cursor lag, and we also had problems with visual artifacts on some apps. When watching YouTube videos, for example, there were some occasional performance blips.

The developer assures us that he is working on improving Duet Display, and he plans to release iterative updates in the months to come to clear up lingering problems. As he suggests, it's better to have an app that works most of the time with just a few problems rather than one of the existing Wi-Fi solutions that can be almost non-functional.


The Duet website claims that all Macs using OS X 10.9 or later work with the app, as well as all iPads and iPhones, but MacRumors was unable to get the software to work with a 2010 MacBook Air running OS X 10.10.2. According to the developer, the issue was due to the 10.10.2 beta software, which does not work with the app.

Duet Display may not provide the perfect secondary display experience, but in our testing, we found that it was more reliable than current Wi-Fi options, and we believe it's a fantastic way to make good use of older iOS devices.

Duet Display for the Mac can be downloaded from the Duet website for free. The accompanying iOS app can purchased from the App Store for $9.99 for 24 hours, and then the price will go up to $14.99. [Direct Link]

Update 12PM PT: Some of our forum members have not been able to get Duet Display to work on an iPad running iOS 5.1.1, and the developer has asked people who want to use it with an iPad running iOS 5.1.1 to wait for an upcoming update before purchasing.


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Hyundai Bringing New ‘Display Audio’ In-Dash System With Apple CarPlay to 2016 Models

Hyundai today confirmed that it will showcase its new CarPlay-enabled Display Audio system next month at CES 2015. Display Audio is a dash-installed color touchscreen display that supports the latest in-car handsfree technology.

Apple CarPlay integration on Hyundai's new Display Audio system
Hyundai's Display Audio forgoes built-in navigation and CD player features, instead including support for Apple's CarPlay and Android Auto to allow drivers to make phone calls, listen to music, send messages, and get directions using the car's in-dash display. The system also integrates with the voice command button on the steering wheel, providing drivers with an easy way to launch Siri Eyes Free commands.
“Hyundai will offer more technology than ever before inside affordable Hyundai models, allowing owners not only to text message through voice commands and stream their favorite music apps, but also to make calls in a safer way, and navigate using phone-based, off-board navigation through the car’s screen and controls,” said Cason Grover, senior group manager, cross-carline planning, Hyundai Motor America. “As affordable car buyers are often younger, Hyundai aims to provide what they want most in their car – all the latest smartphone-enabled technologies at a lower price.”
Hyundai plans to roll out the Display Audio system with CarPlay support in select 2016 Hyundai models, which debut later in 2015. The system then will become the default head unit across the company's automobile lineup.

Hyundai was among five brands of automobile manufacturers featured by Apple during its CarPlay announcement earlier this year. Following the CarPlay launch, Hyundai confirmed it would integrate CarPlay in its 2015 Sonata line, although the feature has yet to made available in those vehicles.


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Apple’s (Product) RED Holiday Campaign Raised $20 Million to Fight AIDS

For this year's World AIDS Day campaign, Apple ran several (Product) RED promotions, providing a (RED) section in the App Store and donating a portion of all retail and online sales from Friday, November 28 and Monday, December 1.

According to an email Apple CEO Tim Cook sent out to Apple employees (via Re/code), the campaign was a huge success, earning more than $20 million for the (Product) RED charity, which uses its funds to fight AIDS in Africa.

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"I'm thrilled to announce that our total donation for this quarter will be more than $20 million -- our biggest ever -- bringing the total amount Apple has raised for (PRODUCT) RED to over $100 million," Cook wrote. "The money we've raised is saving lives and bringing hope to people in need. It's a cause we can all be proud to support."
During the campaign, Apple partnered with 25 app developers to offer a variety of (RED) themed apps in the App Store, with purchase proceeds going towards the charity. Apple's annual Black Friday event was also (RED) themed, and customers who purchased an iPhone, iPad, Mac, or qualifying Apple accessory received a (RED) iTunes gift card.

According to Cook, Apple's $20 million quarterly donation to the charity is its biggest ever, but over the course of the company's long partnership with Product (RED), it has contributed more than $95 million. As of June, Apple had contributed $75 million to the charity, which is joined by this quarter's $20 million.

Throughout its partnership with (RED), Apple has released a number of (RED) devices including iPod nanos and shuffles, iPad Smart Covers, iPhone Bumpers, and iPhone cases. With every (RED) product bought, Apple continues to donate a portion of the purchase price to the Global Fund to fight AIDs.


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