“You cannot install Office 2008 12.1.x on this volume. The version of the software required to install this update was not found on this volume.” Even a clean reinstall from the source Office disk did not fix this issue. After several back-and-forths with Microsoft, the following solution worked.
1. Run the Remove Office app, which is located in /Applications » Microsoft Office 2008 » Additional Tools.
2. Delete the following files and folders:
* /Users/(me)/Library/Preferences/(all files that start com.microsoft)
* /Users/(me)/Library/Preferences/Microsoft
* /Users/(me)/Library/Application Support/Microsoft
* /Users/(me)/Microsoft User Data
* /Users/(me)/Documents/Microsoft User Data
* /Users/(me)/Documents/Office Projects
* /Library/Receipts/(all files that begin with Office 2008)
3. Reinstall from the Office source disk and update.
A word of caution: back up your personalized settings before erasing the Office files. If you use Entourage for your email, back up your Entourage data in your user’s Documents » Microsoft User Data » Office 2008 Identities » Main Identity folder by copying it to the desktop. If you have created templates, back those up by copying them to the desktop from your user’s Library » Application Support » Microsoft » Office » User Templates folder.
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